Refund Policy

Last updated: 2026-08-21

The 14-day guarantee

If TailSnap is not what you expected, email pankanarxis98@gmail.com within 14 days of your purchase and we will refund it in full. Include the transaction id from your Paddle receipt so we can find the order.

This applies to monthly, yearly and lifetime purchases alike. There is a free tier precisely so you can try the product before paying, but if the paid features do not do what you needed, that is our problem to fix, not yours to absorb.

How to cancel

Every Paddle receipt contains a link to manage your subscription. From there you can cancel or update your payment method. You can also write to us and we will cancel it for you.

Cancelling stops future charges. Pro keeps working until the end of the period you have already paid for — we do not cut you off the moment you cancel.

Renewals

Paddle emails you before a subscription renews. If a renewal charge catches you by surprise — you meant to cancel, you stopped using it months ago — tell us within 14 days of that charge and we will refund it and cancel the subscription.

Where a refund may not apply

• Requests made more than 14 days after the charge, unless the law where you live gives you longer — in which case the law wins.
• Licences terminated for the serious misuse described in section 2 of our Terms.
• Repeated buy-and-refund cycles on the same account.

Your statutory rights

If you are a consumer in the EU or UK, you have a statutory right to withdraw from a purchase within 14 days. Nothing in this policy reduces that, or any other right you have under the consumer law that applies to you.

How refunds are paid

Refunds are issued by Paddle.com Market Ltd, our Merchant of Record, back to the original payment method. Banks usually take 5–10 business days to show it.

Contact

pankanarxis98@gmail.com — we answer within two business days. Refund requests are not sent to a queue to be argued with.